Technical Support Engineer

Work setting

• Office building

Responsibilities

Tasks

• Confer with clients to identify requirements
• Document technical requirements to ensure that products, processes and solutions meet business requirements
• Design, develop and implement information systems business solutions
• Provide advice on information systems strategy, policy, management and service delivery
• Assess physical and technical security risks to data, software and hardware
• Develop policies, procedures and contingency plans to minimize the effects of security breaches
• Conduct reviews to assess quality assurance practices, software products and information systems

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Tight deadlines
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Organized
• Innovation
• Proactive