Service Advisor - Auto Repair

Work setting

• Urban area
• Business sector
• Private sector
• Automobile repair services
• Private company, corporation or industry

Responsibilities

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive payments
• Sell merchandise
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Windows
• MS Word
• MS Office
• Google Drive
• Protractor

Area of specialization

• Communications
• Auto repair

Additional information

Security and safety

• Driving record check (abstract)

Transportation/travel information

• Own transportation
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Honesty

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Team building opportunities
• Parking available
• Variable or compressed work week