Reservations Clerk - Hotel

Work setting

• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort

Responsibilities

Tasks

• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service
• Maintain accurate records
• Study and determine selling features of products and services

Additional information

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness
• Accurate

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• As per collective agreement
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• On-site amenities
• On-site housing options
• Other benefits