Software Technical Support Analyst

Work setting

• Startup company
• Private company, corporation or industry
• Private sector

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Linux
• Internet
• Servers
• File management software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Programming software
• HTML editing software
• Website creation and management software
• Web service design
• Business diagram software
• Database software
• Software development
• JavaScript
• MS Office
• API
• React.js

Area of specialization

• E-commerce

Additional information

Transportation/travel information

• Own transportation
• Own vehicle
• Willing to travel
• Valid driver's licence

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Own tools/equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Ability to multitask
• Time management
• Honesty