Client Experience Specialist

Responsibilities

Tasks

• Produce informational materials to increase awareness of services available
• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Receive payments from customers
• Manage difficult situations with customers
• Professionalism in customer service
• Conduct sales transactions
• Greet customers
• Provide customer service
• Advertise and/or promote products, sales or services

Experience and specialization

Technical or specialized writing

• Pamphlets or booklets

Benefits

Financial benefits

• Bonus

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Parking available