Computer Service Technician

Work setting

• Repair
• On-site customer service
• Service
• Various locations
• Installation
• Sales
• Retail service and repair firm

Responsibilities

Tasks

• Inspect products to determine the requirements for repair
• Install electronic equipment
• Repair electronic equipment
• Inspect and test electronic equipment and assemblies
• Test and adjust repaired products for proper functioning
• Adjust, align, replace or repair electronic equipment and assemblies
• Prepare cost estimates
• Provide customer service
• Document and prepare invoices and work orders
• Document work completed
• Troubleshoot, maintain and upgrade web server hardware and software

Credentials

Certificates, licences, memberships, and courses 

• A+ Certification

Experience and specialization

Type of service and repair

• Alarm/security system
• Photocopiers
• Computers and peripherals
• Mainframe computers
• Data collection equipment
• Apple products

Computer and technology knowledge

• MS Office
• MS Outlook
• MS Windows
• Networks
• Wireless networks
• Wireless router
• Mac OS
• Information technology
• MAC

Area of specialization

• Business and commercial machines
• Electronic
• Closed-circuit television (CCTV)
• Technical support

Additional information

Security and safety

• Criminal record check
• Driving record check (abstract)

Transportation/travel information

• Vehicle supplied by employer
• Valid driver's licence

Work conditions and physical capabilities

• Manual dexterity
• Attention to detail
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Excellent written communication
• Values and ethics

Benefits

Financial benefits

• Gasoline paid
• Mileage paid

Other benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Parking available