Night Clerk - Hotel

Work setting

• Hospitality industry
• Hotel, motel, resort

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Word processing software
• Internet

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent written communication
• Flexibility
• Judgement
• Reliability
• Team player

Benefits

Financial benefits

• Bonus