Work setting

• Help desk
• Consulting firm
• Information technology (IT) infrastructure

Responsibilities

Tasks

• Coordinate access and use of computer networks
• Install software
• Install web server hardware and software
• Load printer with paper and forms
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Monitor the performance of computer systems and networks
• Troubleshoot, maintain and upgrade web server hardware and software
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Set up local area networks and connections to the Internet
• Implement network traffic and security monitoring software, and optimize server performance
• Modify Web pages, applets and scripts
• Research and apply meta-data to Websites and register Websites with search engines
• Perform Web-server backup and recovery operations
• Supervise technical staff

Supervision

• 11-15 people

Credentials

Certificates, licences, memberships, and courses 

• Cisco certified network associate
• Microsoft certified IT professional (MCITP)
• Microsoft certified professional (MCP)
• Microsoft Certified Systems Engineer (MCSE)

Experience and specialization

Computer and technology knowledge

• Virtualization
• MAC
• Linux
• JavaOS
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Word processing software
• Mail server software
• Communication software
• HTML editing software
• Web service design
• Business diagram software
• Desktop publishing software
• Mapping and data visualization software
• SharePoint
• Database software
• Programming languages
• Software development
• Data analysis software
• MS Office
• MS Windows
• Spreadsheet
• Firewall
• MS Active Directory
• Veritas Netbackup
• WordPerfect
• Social Media

Type of experience

• Call centre

Additional information

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Sitting

Own tools/equipment

• Computer

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Dedication

Benefits

Health benefits

• Health care plan

Financial benefits

• As per collective agreement

Other benefits

• Other benefits
• Parking available