Network Support Analyst

Work setting

• Manufacture
• Information technology (IT) infrastructure

Responsibilities

Tasks

• Coordinate access and use of computer networks
• Install software
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Monitor the performance of computer systems and networks
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Modify Web pages, applets and scripts
• Research and apply meta-data to Websites and register Websites with search engines
• Respond to requests for help and information from Website visitors and Website designers
• Perform Web-server backup and recovery operations

Experience and specialization

Computer and technology knowledge

• Device drivers
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• Security software
• Mail server software
• Communication software
• Desktop publishing software
• Information technology
• MS Office
• MS Windows
• Firewall
• MS Active Directory

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail

Own tools/equipment

• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player