Store Manager - Retail

Work setting

• Liquor and wine store
• Convenience store
• Gas bar
• Department store
• Retail business
• Retail/wholesale establishment/distribution centre
• Oil and gas industry

Responsibilities

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Oversee payroll administration
• Conduct performance reviews
• Supervise office and volunteer staff
• Provide staff training
• Manage contracts
• Manage difficult situations with customers
• Develop policies, standards and guidelines
• Order office supplies and maintain inventory
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 5-10 people
• Working groups
• Contractors
• Staff in various areas of responsibility

Experience and specialization

Computer and technology knowledge

• Point of sale system
• Electronic scheduler
• Accounting software
• Word processing software
• Project management software
• Inventory control software
• Computerized bookkeeping system
• Electronic mail
• Spreadsheet
• Adobe Acrobat Reader
• MS Outlook
• MS Excel
• MS PowerPoint

Type of experience

• Sales and marketing

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail
• Standing for extended periods

Personal suitability

• Adaptability
• Analytical
• Collaborative
• Creativity
• Efficiency
• Energetic
• Goal-oriented
• Hardworking
• Integrity
• Positive attitude
• Proactive
• Quick learner
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Maturity
• Patience
• Resourcefulness
• Ability to multitask

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Parking available