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Customer Service Manager - Retail

NIBO Cash and Carry INC

North York (ON)

Salary: $50.00 hourly

Posted: 09/23/2026


Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Retail service establishment
  • Vape shop

Responsibilities

Tasks

  • Direct and control daily operations
  • Evaluate daily operations
  • Plan and organize daily operations
  • Manage staff and assign duties
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determine merchandise and services to be sold
  • Develop and implement marketing strategies
  • Determine staffing requirements
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Recruit, hire and supervise staff and/or volunteers
  • Supervise office and volunteer staff
  • Ensure compliance with government regulations
  • Record customers' orders
  • Greet customers
  • Provide customer service

Experience and specialization

Computer and technology knowledge

  • Point of sale system
  • Word processing software
  • MS Outlook
  • WordPress

Additional information

Work conditions and physical capabilities

  • Combination of sitting, standing, walking

Benefits

Other benefits

  • Other benefits
  • Paid time off (volunteering or personal days)