Information Technology (IT) Service Delivery Manager

Responsibilities

Tasks

• Assign IT projects to systems analysts, programmers and other computer technicians
• Coordinate IT projects, including the design and deployment of new IT systems and services
• Direct and control daily operations
• Evaluate daily operations
• Plan and control budget and expenditures
• Plan and organize daily operations
• Review operational reports to assess compliance with software and hardware requirements
• Supervise computer analysts, engineers, programmers, technicians and other personnel 
• Establish and implement policies and procedures for information systems
• Authorize the development of specifications for products or services
• Meet with clients to discuss system requirements, specifications, costs and timelines
• Consult with clients after sale to provide ongoing support

Supervision

• Remote workers
• 3-4 people

Experience and specialization

Computer and technology knowledge

• Data processing and systems
• Networking software
• MS PowerPoint
• Big data
• Desktop publishing software
• MS SQL Server

Area of work experience

• Software development
• Information technology (IT) service delivery

Additional information

Work conditions and physical capabilities

• Fast-paced environment

Benefits

Health benefits

• Health care plan

Financial benefits

• Registered Retirement Savings Plan (RRSP)