Work setting

• Private sector
• Health care institution, facility or clinic

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Arrange teleconferences
• Calculate billing charges
• Relay service to persons with disabilities
• Perform data entry
• Provide customer service
• Perform basic bookkeeping tasks

Experience and specialization

Computer and technology knowledge

• Electronic medical records
• Electronic scheduler
• Word processing software
• MS Office
• Social Media
• Electronic mail
• Spreadsheet
• MS Excel
• MS Outlook
• MS Word
• MS Windows

Additional information

Security and safety

• Bondable
• Basic security clearance
• Criminal record check
• Child Abuse Registry check

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Maturity

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage

Other benefits

• Learning/training paid by employer