Help Desk Technician

Work setting

• Computer hardware or software retailer/wholesaler
• Help desk
• Private company, corporation or industry

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Experience and specialization

Computer and technology knowledge

• MAC
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Programming software
• Mapping and data visualization software
• Mac OS
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• TCP/IP
• Wireless networks

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Pension plan
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available