Reception Clerk

Work setting

• Private sector
• Urban area
• Veterinary clinic

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Order office supplies
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Electronic medical records
• Electronic scheduler
• Mac OS
• Database software
• Electronic mail
• MS Outlook
• MS Word

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Maturity
• Client focus
• Dependability
• Positive attitude
• Patience

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities