Technical Support Specialist - Wholesale Trade

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Work setting

• Sales

Responsibilities

Tasks

• Prepare sales or other contracts
• Promote sales to existing clients
• Identify and solicit potential clients
• Assess client’s needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Deliver sales presentations
• Conduct sales transactions
• Prepare and administer sales contracts
• Use sales forecasting software
• Consult with clients after sale to provide ongoing support
• Reach to clients after sale or signed contracts to provide ongoing support
• Review and adapt information regarding product innovations, competitors and market conditions
• Train customers' staff in the operation and maintenance of equipment
• Provide clients with presentations on the benefits and uses of goods or services
• Resolve product and service related problems
• Advertise and/or promote products, sales or services
• Provide customer service
• Supervise activities of other technical sales specialists
• Plan, direct and monitor activities of sales department
• Assess business opportunities and develop strategies
• Analyze technical documents and reports
• Communicate technical problems, processes and solutions
• Lead sales team in building relationships with business clients and manage negotiations of sales contracts
• Prepare and co-ordinate the production and submission of summary briefs and reports
• Execute full lifecycle software development
• Estimate cost of projects
• Ensure details follow the project’s original intention
• Coordinate projects and programs

Experience and specialization

Computer and technology knowledge

• Salesforce
• iOS
• Electronic mail
• Database management
• MS Excel
• MS Office
• MS Word
• Adobe Suite
• Shopify
• Enterprise resource planning (ERP) software
• SQL
• Cloud

Travel bookings

• International travel

Type of experience

• Sales and marketing

Area of work experience

• Technical service and/or marketing

Planning specialization

• Public participation and conflict resolution

Sales experience

• Consulting services
• Software
• Marketing

Additional information

Transportation/travel information

• Willing to travel
• Willing to travel internationally

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking
• Ability to work independently

Own tools/equipment

• Internet access
• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Flexibility
• Initiative
• Creativity
• Positive attitude
• Dependability
• Adaptability
• Energetic

Benefits

Health benefits

• Dental plan
• Disability benefits
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Subsidised public transportation
• Team building opportunities
• Parking available
• Travel insurance
• Wellness program