Front Desk Agent

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Vacuum carpeting, area rugs, draperies and upholstered furniture
• Stock linen closet
• Pick up debris and empty trash containers
• Mend clothing and linens
• Launder clothing and household linens
• Dust furniture
• Distribute clean towels and toiletries
• Clear and clean tables, trays and chairs
• Make beds and change sheets
• Clean changing rooms and showers
• Sweep, mop, wash and polish floors
• Clean, disinfect and polish kitchen and bathroom fixtures and appliances