Work setting

• Retail/wholesale establishment/distribution centre
• Arts and culture
• Restaurant

Responsibilities

Tasks

• Coordinate the flow of information within the team
• Direct and control daily operations
• Direct staff
• Evaluate daily operations
• Motivate staff
• Open and distribute mail and other materials
• Plan and organize daily operations
• Supervise other workers
• Train staff
• Establish and implement policies and procedures
• Train other workers
• Determine and establish office procedures and routines
• Schedule and confirm appointments
• Manage training and development strategies
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Oversee the preparation of reports
• Advise senior management
• Respond to employee questions and complaints
• Order office supplies and maintain inventory
• Liaise with management, union officials and HR consultants
• Greet people and direct them to contacts or service areas
• Set up and maintain manual and computerized information filing systems
• Type and proofread correspondence, forms and other documents
• Conduct research
• Perform data entry
• Provide customer service
• Work with the marketing department to understand and communicate marketing messages to the field
• Recruit and hire staff
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support
• Evaluate work environments, programs and procedures to control, eliminate, and prevent disease or injury

Supervision

• 11-15 people
• More than 20 people

Experience and specialization

Computer and technology knowledge

• Google Docs
• MS Excel
• MS PowerPoint
• MS Word
• Database software
• Electronic mail

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Repetitive tasks
• Large caseload
• Large workload
• Work with minimal supervision

Personal suitability

• Ability to multitask
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Team player
• Accurate
• Client focus
• Reliability
• Time management
• Adaptability
• Accountability
• Dependability
• Due diligence
• Quick learner

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• On-site recreation and activities
• Parking available