Shop Manager

Work setting

• Retail business
• Supermarket/grocery store
• Butcher shop

Responsibilities

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Conduct performance reviews
• Address customers' complaints or concerns
• Administer budget
• Supervise staff
• Prepare budgets and monitor revenues and expenses
• Perform sales and marketing activities
• Order merchandise
• Negotiate offers from suppliers
• Ensure health and safety regulations are followed
• Cost products and services
• Balance cash and complete balance sheets, cash reports and related forms
• Prepare reports
• Provide customer service
• Evaluate customer service and store environments
• Negotiate arrangements with suppliers for food and other supplies
• Determine type of services to be offered and implement operational procedures
• Recruit staff
• Monitor staff performance
• Monitor revenues to determine labour cost
• Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies

Supervision

• 5-10 people

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Large workload

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Team player
• Ability to multitask
• Dependability
• Reliability

Benefits

Financial benefits

• Bonus

Other benefits

• Other benefits