Work setting

• Computer hardware or software retailer/wholesaler
• Troubleshooting/diagnostic

Responsibilities

Tasks

• Coordinate access and use of computer networks
• Install software
• Install web server hardware and software
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Monitor the performance of computer systems and networks
• Troubleshoot, maintain and upgrade web server hardware and software
• Provide problem-solving services to network users
• Perform routine network start up and close down and maintain control records
• Respond to requests for help and information from Website visitors and Website designers
• Troubleshoot and make minor adjustments to equipment
• Perform minor repairs to equipment

Experience and specialization

Communication protocols

• WAN
• TCP/IP
• SNMP
• LAN

Computer and technology knowledge

• Virtualization
• MAC
• Linux
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• Presentation software
• Mail server software
• Desktop publishing software
• Information technology
• MS Office
• MS Windows
• Firewall
• Mac OS

Type of experience

• Call centre

Equipment and machinery experience

• Computerized high speed colour copiers

Area of specialization

• Technical support

Additional information

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Creativity
• Dedication
• Collaborative
• Hardworking

Benefits

Health benefits

• Disability benefits
• Health care plan

Other benefits

• Learning/training paid by employer
• Team building opportunities
• Parking available