Front Desk Agent

Work setting

• Hospitality industry
• Room and board provided
• Remote location
• Relocation costs covered by employer
• Willing to relocate

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Additional information

Work conditions and physical capabilities

• Attention to detail
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Reliability

Benefits

Other benefits

• On-site housing options
• Other benefits